Contributed by: Aarti Bhatnagar - Design Researcher

Context: Research Questions

[These are not the questions you’d ask a test participant. Instead, this is a list of questions you’d like answered through the insights you gather from this usability test.]

Assessing the ease of use of X feature in the new design exploration

1. Are users able to use the feature as expected?
2. Are there any other unexplored use cases arising?

Testing the discoverability and comprehension of the Y feature

1. Are users able to find the feature?
   1. If yes,
      1. is it an easy process? Do users struggle to find the feature?
      2. Are users able to find the feature as per their expectations? If not, what do they expect?
   2. If no,
      1. What confusion is faced by the user?
      2. What do they try and do instead?
2. If discovered, are users able to understand the purpose of this feature?
   1. How do they try and naturally engage with it?
   2. What does the button’s copy communicate to them?

📝 Introduction

1. Start with warm introduction, and allow for time to settle.
2. Reintroduce yourself, and anyone else on the call. Avoid any job-role jargon.
3. Re-establish the purpose of conducting the usability test.

For example:

Hello! This is Aarti here, from the [company].

We also have [X] on this call, who is from [X team]. They help us build the app you use.

Thank you for agreeing to speak with us today amidst your busy day. As we spoke previously, today we’d like to learn more about how you use [Feature X]. Also, we’d like to show you some changes we are making to [Feature X], and get your feedback.

[Pause for questions, if any. This is to avoid a long monologue]